Troubleshooting Installation

This page offers troubleshooting tips that apply to any of my extension panels (the free panel, Lumenzia, or Basics). Directions for uninstalling are also available at the bottom.

If you can see the panel and get a response when you press buttons, it is installed correctly. 

Please note that the free panel only has 3 buttons (as it simply creates and deletes channels).

Lumenzia:

The free panel:

Create luminosity masks with my free panel

General Troubleshooting:

  • If you have any problems installing the panel, be sure to watch the install video (provided with or linked from the panel download). Nearly all of the requests for support come from skipping one of the steps shown in the video.
  • Make sure you have restarted and updated to the latest version of Photoshop. If you have newly installed a copy of Photoshop, there are likely updates immediately available that should be applied. There are known bugs in the original release of a few versions of Photoshop that can prevent the panel from running. 
  • Use only the ZIP extraction tools built into Windows/OSX. 3rd party tools (like WinZIP) are known to create "digital signature" errors.
  • Be sure the "Recent Files" panel is closed.
  • See the steps below for dealing with other issues.
  • If you're still stuck, please email me a copy of the log file from your desktop (as shown in the video), along with a descript of any error messages you are seeing.
  • For troubleshooting bugs NOT related to installation, please see this troubleshooting guide for Photoshop.

COMMON ISSUE: Error: “extension could not be loaded because it was not properly signed.”

  • This indicates that the installed contents do not exactly match the contents in the downloaded ZIP file. Any change (number of files, file dates, etc) will break the digital signature and cause this error. The most common causes of this are not unzipping as shown in the install video, putting the unzipped files on a cloud drive (such as iCloud or Google Drive), or false positive detection from anti-virus quarantining the files. To resolve, follow these steps:
  • Extract the contents of the ZIP file again using the exact method shown in the install video, as you will need to start the installation clean (ie, the files you’ve already installed are likely modified in some way that is causing the digital signature to fail).
  • Unzip the file on the same drive where you have installed Photoshop. DO NOT put the unzipped files on a cloud drive, thumb drive, etc. Doing so is known to change metadata (such as file dates) which breaks the digital signature. If you do not see the ZIP file after download, that is because your browser has unzipped the file for you. It is best if you find the ZIP file. Some browsers, such as Safari, may put the ZIP file in the trash/bin after they extract the contents for you.
  • Windows users: be sure when you extract the ZIP using "Extract all" tool in Windows. 3rd party tools like "WinZIP" are known to cause this problem (ie, these tools do not properly support dial signatures).
  • Complete the installation from the freshly extracted files.
  • Many anti-virus programs have had false positive detections that quarantine critical files from the panel, which creates this error. The solution is to whitelist the files in your anti-virus software so that they are not quarantined. I write the code for the software myself and regularly upload samples of the software to major anti-virus companies, but I cannot control how they respond to new or unknown software. For more information on anti-virus, please see this this page.

COMMON ISSUE: Error: “Nothing to copy...

  • If you are on MacOS Big Sur or later: Go to Settings / Security & Privacy / Files and Folders and make Photoshop has access to all critical folders. Without this permission enabled, Photoshop won't have access to allow the JSXBIN installer to install the files you extracted from the ZIP.
  • If you are on Windows: Make sure you extracted all the files as shown in the install video (you may be running from a preview of just the JSXBIN file without having actually extracted everything from the ZIP).

I installed the panel, but cannot open it in Photoshop:

  • The panel will not automatically show the first time. Click on Window / Extensions to open panels. (Please note that the Extensions may be greyed out for the first couple seconds after Photoshop launches, just escape out the menu and look again).
  • If Extensions is greyed out or you don’t see the panel there, make sure that “Load extension panels” is checked in Preferences / Plug-Ins.
  • If you are on an older version of Photoshop, you may have an issue with the digital signature (Photoshop CC will tell you there is a signature error, but Photoshop CS6 may not warn you). See the steps above for troubleshooting digital signature issues.
  • Lumenzia and the Basics panel are installed as separate panels. You must go to Window / Extensions twice to open each of them separately.

The panel shows, but just looks black:

  • If the panel is black (or becomes black when making it larger), there is likely a GPU conflict with your version of Photoshop. See Adobe's GPU troubleshooting guide an this thread for more info.

Error: "JavaScript code was missing"  

  • This indicates Photosop issue, which may be caused by the name of a drive or folder conflicting with a reserved name (odd, but true). See this page

Error: "No parser or file format can open the file."

  • The install script can’t be run on OSX via drag and drop approach if there are open images. Close all open images in Photoshop, and drag and drop the jsxbin installer to Photoshop again.
  • Or use File/Scripts/Browse to point to the jsxbin file from within Photoshop (be sure to click the drop-down menu to change filetype from jsx to jsxbin to be able to see the file in the list).

Error: “”Please select a language”

  • Do NOT double-click the JSXBIN file (this will cause Adobe’s debugging tools to open the file instead of Photoshop).
  • Please use the methods shown in the video above (the File/Scripts/Browse method will always work in Photoshop).

Error message when using drag and drop to run JSXBIN installer (message says "You are aout to run the script contained in..... To suppress this warning, add WarnRunningScripts 0 to the PSUserConfig.txt....")

  • This is a new security protocol Adobe has added to help Mac users avoid accidentally running script files when dragging and dropping them. You can simply click "Yes" to run JSXBIN installer. You to not need to edit the PSUserConfig.txt file (the only benefit of doing so would be to permanently avoid the popup alert you see here).
  • You can also avoid this by simply launching the JSXBIN installer via File/Scripts/Browse (this path makes the user intention to run a script very clear, so no warning is issued).

Error: “Could not complete your request because Photoshop does not recognize this type of file”

  • This error can be generated if you try to click on the Adobe multi-plugin, which is not necessary for installation (just copy that plugin as directed if you are trying to install it).

I’m getting an error about running as administrator and am on Windows:

  • To give Photoshop the necessary permissions to install, you must right-click the Photoshop icon and choose “run as administrator” or “run elevated” when launching Photoshop in order to have the permissions required to let the install script do its job.

I cannot see the “Install____.jsxbin” file when I go to File/Scripts/Browse

  • Make sure you change the drop-down menu filetype from JSX to JSXBIN (Photoshop CS6 only shows files with JSX extension by default)

I can only see the panel under Windows/Extensions while I am running Photoshop in the administrator account

  • While you may need to run Photoshop as an administrator to get full installation priveledges, you should log into the computer with your regular account.
  • The Lumenzia installer installs for just the logged in user, so if you install in the admin account and then log in as another user, you won't have access to Lumenzia.
  • If you wish to install for all uses on the computer, please see the written installation instructions in the ZIP for guidance on how to install manually into the folder location used for all users of the computer.

I use CS6 and do not have the final version (13.0.6 for macOS, 13.0.1.3 for Windows - or 13.1.2 if for some reason you pay for CC but use the CS6 version available from the cloud)

  • The only way to update Photoshop CS6 is via Adobe's update manager. If you have ever installed CC (such as for a trial), you will not be able to update CS6 to the final version without completely removing and reinstalling CS6 (this gives you the update and licensing mechanisms designed for CS6).
  • To do that, remove all installed Adobe software, run the CC Cleaner tool, and then reinstall Photosohop CS6.

How do I uninstall?