This page offers troubleshooting tips that apply to any of my extension panels (the free panel, Lumenzia, or Basics). Directions for uninstalling are also available at the bottom.
If you are using Apple Silicon (M1), CEP panels must be run under Rosetta. UXP versions of my panels are planned once UXP is mature enough to support the advanced requirements of Lumenzia (see here for more info on UXP).
If you can see the panel and get a response when you press buttons, it is installed correctly.
Please note that the free panel only has 3 buttons (as it simply creates and deletes channels).
COMMON ISSUE: Error: “extension could not be loaded because it was not properly signed.”
COMMON ISSUE: Error: “Nothing to copy...”
I installed the panel, but cannot open it in Photoshop:
Error: "No parser or file format can open the file."
Error: “”Please select a language”
Error message when using drag and drop to run JSXBIN installer (message says "You are aout to run the script contained in..... To suppress this warning, add WarnRunningScripts 0 to the PSUserConfig.txt....")
Error: “Could not complete your request because Photoshop does not recognize this type of file”
I’m getting an error about running as administrator and am on Windows:
I cannot see the “Install____.jsxbin” file when I go to File/Scripts/Browse
I can only see the panel under Windows/Extensions while I am running Photoshop in the administrator account
I use CS6 and do not have the final version (13.0.6 for macOS, 126.96.36.199 for Windows - or 13.1.2 if for some reason you pay for CC but use the CS6 version available from the cloud)