Lumenzia Installation

This page offers instructions on how to install a UXP panel locally from a downloaded CCX file (this apples to the new UXP version of Lumenzia). If you do not have Photoshop v23 or later, you will need to run the CEP version of Lumenzia (see here to install the older CEP version of Lumenzia). If you are trying to install Web Sharp Pro - that is also a UXP panel, but is distributed through the Adobe marketplace rather than as a standalone CCX file (see here to install through the Adobe Marketplace).

If you are installing a UXP panel purchased through the Adobe Marketplace (such as Web Sharp Pro), you will not have a CCX file and should instead follow the instructions for installing a UXP panel from the Adobe Marketplace.

Installing from a CCX file:

The Lumenzia ZIP file contains both the older CEP/Flash versions of Lumenzia and the newer UXP version. Just locate the file with the CCX file and double-click it.
DO NOT use "open with" or try to open the CCX file with either Photoshop or the Adobe installer. This will fail. The correct app is a hidden Adobe helper app (UPIA) that you wouldn't know about (it then loads the CCX in the Adobe installer, but that installer will not accept the file directly). If you have changed the default app, please see the steps below to change it back to the correct app.
This should open the Adobe Creative Cloud Desktop (CCD) installer and ask you to confirm you wish to install.
Go to the Plugins menu in PS if you do not automatically see the panel open in Photoshop (it won't show if Photoshop was closed during installation).

That's one of the main benefits of UXP, these panels are quite easy to install generally.

Note that if you have the CEP version of Lumenzia installed, it may be ideal (but is certainly not required) that you uninstall it or close it so that you free maximum resources for Photoshop. Simply closing it and restarting Photoshop gives you all the benefit, uninstalling it will save a tiny bit of extra space on your drive.

If you run into problems, please see the troubleshooting section below.

CCD warns "compatible app required":

Lumenzia v11 requires Photoshop v23.3 or later. Web Sharp Pro v5 requires Photoshop v24.0 or later. If you have an older version of Photoshop, you may install Lumenzia v9 (which comes in the same ZIP download as the latest version, but has a different install method using a JSXBIN file). [version requirements updated April, 2023]
Please check that CCD actually shows Photoshop as installed. There is a bug where PS may be installed, but the Adobe installer does not recognize it. If that is the case, just click to install PS. This should show it again in the installer, and then you'll be able to install PS plugins.
Please see Adobe's support site for more info: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html

The CCX file won't open or you get a warning "Creative Cloud cannot open files of this type." or "Could not complete your request because Photoshop does not recognize this type of file":

DO NOT try to open the CCX file via "open with" or by otherwise directing which app to open the CCX file. If the Adobe installer is properly installed, the correct helper app (UPIA) should automatically be used when you open the CCX via double-click (ie, don't try to outsmart the system).
This may indicate that you do not have the Creative Cloud Desktop app installed. If you have Photoshop CC, then you should have this.
This more likely may indicate that the CCX file extension is not pointing to the correct Adobe app. While the app you see is Creative Cloud Desktop, installing a local CCX file actually occurs through a helper app (UPIA: Unified Plugin Installer Agent). Make sure that your operating system is pointing to the correct app (UPIA):

Windows:
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\RemoteComponents\UPI\UnifiedPluginInstallerAgent\UnifiedPluginInstallerAgent

MacOs:
/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent
(it is likely a hidden folder, you can use cmd-shift-period to see hidden files if needed)
To change file association in MacOS, right click the CCX file, change the "open with" to UPIA (via the path above), and then click "change all" so that all CCX files will use it (otherwise just that single CCX file will use it and future updates or other panels will not).
If you're still having trouble, please contact Adobe ([email protected]) to help understand why your system will not install a valid CCX.

When I double-click, CCD never opens to finish installing (though a black screen may briefly open and close):

This likely is the UPIA (Unified Plugin Installer Agent) helper app opening and then failing to launch CCD. I've only had a few reports of this, but in one case the resolution was to move the CCX file to the desktop and then install from there. You may also try using the CCD repair feature (see the steps under guidance for error -2).
Make sure defensive or anti-virus software like Avast or Ashampoo are not blocking access to the folder where you've put the CCX file. Permissions errors tend not to result in clear error messages from UPIA.
If on Windows, make sure you have not set your TEMP path to use something other than the C: drive. You would do this via Advanced system settings / Environmental Variables / setting the "value" for "TEMP" to something other than "C:\temp". This is an unusual situation and would only happen if someone had made the change on your system (such as to reduce wear or use of your boot drive).
Try running UPIA from the command line. This should help at least show errors to understand the issue. Please see Adobe's list of error numbers (far down the page) to interpret any cryptic errors. To run UPIA from the command line, copy and paste the appropriate command below into the Windows Command Prompt or MacOS Terminal (be sure to copy the entire red text as a single line, update the CCX file path based on where you've actually unzipped that file, and leave quotes around the file paths). Note that you can easily generate the correct file path by dragging the file into the command line (delete back to the first quote, drag and drop, then add the closing quote to replace the italic text below and preserve the quotes).

Windows Command Prompt:
"C:\Program Files\Common Files\Adobe\Adobe Desktop Common\RemoteComponents\UPI\UnifiedPluginInstallerAgent\UnifiedPluginInstallerAgent.exe" /install "C:\Users\myUserName\Desktop\Lumenzia ##-##-##.ccx"

MacOS Terminal:
"/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent.app/Contents/MacOS/UnifiedPluginInstallerAgent" --install "/Users/myUserName/Desktop/Lumenzia ##-##-##.ccx"
If installing via UPIA from the command line fails or does not produce an error code which may help resolve the issue, it may help to use the Adobe log collector tool to gather information on UPIA to send to Adobe ([email protected]).

Adobe Creative Cloud : Error -2:

Make sure you have the CCX file on the same drive where Photoshop is installed (typically the boot drive) and then double-click it there.
Check that you have reasonable free space on the drive.
Try moving the CCX to the desktop to ensure you aren't working from a preview or using a location with restricted permissions.
Make sure you have used "extract all" to unzip the original ZIP download. If you click into the ZIP on Windows, you can view the CCX file without ever having actually created it as a standalone file on your system. Note: never unzip the CCX file, it needs to remain a single CCX file (even though it is internally a special ZIP format and can be unzipped).
The most common cause of this error is a problem with permissions. Repairing the Adobe installer should help resolve the issue, see details below. ***
Reported to help by 1 person: On MacOS, try repairing disk permissions via Disk Utility / First Aid.
If the previous steps do not work, you may need to do a full reinstallation. Use the "uninstall" option and then reinstall Adobe Creative Cloud.
If still stuck, please see the "Still facing issues?" section at https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html#still-facing-issues to submit detail directly to Adobe for further help.